MASTER TERMS & CONDITIONS – SELLYOURGOLD

English Version

SELLYOURGOLD The SellYourGold website (www.sellyourgold.ae) is wholly owned and exclusively operated by Al Fujairah Jewellers LLC , a company duly licensed and registered in the Emirate of Fujairah, United Arab Emirates.

IMPORTANT LEGAL NOTICE

By accessing, browsing, or using the SellYourGold website (www.sellyourgold.ae) or requesting any service offered through it, the user acknowledges that they have read, understood, and irrevocably agreed to be legally bound by these Terms & Conditions. These Terms & Conditions constitute a binding electronic agreement in accordance with the applicable laws of the United Arab Emirates, including UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

1. DEFINITIONS

1.1 “Company” means Al Fujairah Jewellers LLC .

1.2 “SellYourGold” means the brand, website, platform, and services owned and operated

by the Company.

1.3 “Customer” or “Seller” means any natural or legal person who accesses the website,

requests a service, offers Items for sale, or enters into a transaction with the Company.

1.4 “Items” means gold, silver, jewellery, precious metals, or other precious-metal items

offered to the Company for sale.

1.5 “Transaction” means any proposed or completed purchase of Items by the Company

from a Customer.

2. LEGAL ENTITY & LICENSING

SellYourGold is owned and operated by Al Fujairah Jewellers LLC , a company duly licensed and registered in the Emirate of Fujairah, United Arab Emirates, and authorized to conduct its licensed activities relating to gold, jewellery, and precious metals in accordance with applicable UAE laws and regulations. All transactions conducted under the SellYourGold brand are transactions with Al Fujairah Jewellers LLC as the legal entity.

3. SCOPE OF SERVICES

SellYourGold services may include:

• Indicative online valuations; ● Appointment scheduling; ● Representative visits; ● Physical inspection and testing; ● Verification of Items; ● Customer identification and documentation; ● Preparation and execution of transaction documents; ● Final purchase offers; and ● Purchase of Items subject to satisfaction of the Company’s legal, regulatory,

compliance, and testing requirements. The Company reserves the right to refuse or discontinue any service or proposed Transaction where permitted by applicable law.

4. ELECTRONIC ACCEPTANCE

Use of the website or submission of a request for any SellYourGold service constitutes acceptance of these Terms & Conditions. The Customer acknowledges that electronic acceptance may constitute a legally binding agreement without requiring a physical signature, subject to applicable UAE law.

5. ONLINE VALUATIONS – INDICATIVE / NOT BINDING

5.1 Any valuation, estimate, quotation, or price displayed on the SellYourGold website or

communicated to the Customer before physical inspection is indicative only . It is not final, fixed, guaranteed, or a binding offer by the Company.

5.2 Online valuations may be calculated using information provided by the Customer and

prevailing market rates. Such valuations may not account for factors including:

• Actual purity; ● Weight; ● Condition; ● Alloy composition; ● Impurities; ● Stones; ● Non-precious components; ● Plating; ● Internal materials; ● Alterations; ● Counterfeit characteristics; or ● Other matters that may only become apparent following physical or technical

examination.

5.3 The Customer may not rely upon an online or preliminary valuation to compel

SellYourGold or Al Fujairah Jewellers LLC to purchase any Item at a particular price.

6. MARKET FLUCTUATION & FINAL PRICE

DETERMINATION

6.1 The Customer acknowledges that gold, silver, and other precious-metal prices fluctuate

continuously.

6.2 A final purchase price is not confirmed merely because an online valuation, appointment,

or preliminary quotation has been provided.

6.3 The purchase price offered at the Transaction is calculated using the applicable live

market rate and the results of the Company’s inspection, testing, weighing, and verification.

6.4 The Customer acknowledges that the applicable market rate may change between:

• Online valuation; ● Appointment booking; ● Representative travel; ● Arrival; ● Inspection; ● Testing; and ● Presentation of the final offer.

No claim shall arise solely because of such market-price movement.

7. TRANSPARENCY & SERVICE / CONVENIENCE FEES

7.1 SellYourGold operates a transparency-based pricing model.

Where applicable, the value of the verified precious metal is calculated using the applicable market rate, and any disclosed service, inspection, convenience, or other applicable fee is presented separately to the Customer.

7.2 Any applicable service or convenience fee will be disclosed to the Customer before

completion of the Transaction.

7.3 The Company will not impose undisclosed hidden charges.

7.4 FINAL PRICE BECOMES BINDING UPON ACCEPTANCE

The final offered price becomes binding only when the Customer accepts the final offer and executes the applicable Sale Agreement and required transaction documentation.

8. MANDATORY INSPECTION & TESTING

8.1 All Items and Transactions are subject to physical inspection, verification, weighing, and

testing as considered appropriate by the Company.

8.2 The Company may refuse, suspend, or terminate a Transaction where the Items,

Customer information, documentation, testing results, or circumstances of the Transaction are unsatisfactory or raise legal, regulatory, authenticity, ownership, fraud, or compliance concerns.

8.3 Acceptance of an Item following an initial inspection does not prevent the Company from

conducting further testing in accordance with Clause 21.

9. OWNERSHIP & CUSTOMER DECLARATIONS

9.1 The Customer represents and warrants that they are the lawful owner of the Items

offered for sale or are legally authorized to sell them.

9.2 The Customer represents and warrants that the Items are not:

• • Stolen; ● Unlawfully obtained; ● Subject to an undisclosed pledge, lien, or third-party ownership claim; ● Counterfeit; ● Fraudulently altered; or ● Derived from unlawful activity.

9.3 The Customer is responsible for the accuracy and truthfulness of all declarations,

information, identification documents, and representations supplied to the Company.

9.4 The Customer agrees to comply with applicable UAE laws relating to the Transaction.

10. FRAUD, MISREPRESENTATION & REMEDIES

Any false declaration, concealment of a material fact, fraudulent representation, falsified documentation, deliberate substitution, or material misrepresentation may result in:

• • • Immediate cancellation or reversal of the Transaction; ● Recovery of amounts paid by the Company; ● Recovery of losses and applicable costs; ● Suspension or refusal of future services; ● Civil proceedings; ● Criminal complaints or reports where appropriate; and ● Notification to competent authorities where required or permitted by law.

Nothing in this Clause limits the Company’s additional rights under Clause 21 .

11. ANTI-MONEY LAUNDERING & COMPLIANCE

All Transactions are subject to applicable UAE anti-money laundering, counter-terrorist financing, sanctions, customer due-diligence, precious-metals, and other regulatory requirements. The Customer must provide any identification, ownership information, transaction information, source information, or supporting documents reasonably required by the Company to satisfy its legal and compliance obligations. The Company may refuse, suspend, delay, or report a Transaction where required or permitted under applicable law.

12. OFFER ACCEPTANCE & TRANSFER OF

OWNERSHIP

12.1 The Customer is under no obligation to accept the Company’s final offer.

12.2 Once the Customer accepts the final offer and executes the required Sale Agreement

and transaction documentation, ownership of the Items transfers to the Company, subject to the Company’s continuing rights relating to authenticity, misrepresentation, fraud, testing, recovery, and refund under these Terms & Conditions, including Clause 21.

13. PAYMENT

13.1 Payment shall be made in accordance with applicable UAE laws and the payment

method agreed for the Transaction.

13.2 Where payment is made or initiated by bank transfer, the timing of actual receipt may

depend upon banks, payment systems, processing times, compliance reviews, or other matters outside the Company’s control.

13.3 The Company is not responsible for delays or errors resulting from incorrect

bank-account or payment information supplied by the Customer.

13.4 Payment or initiation of payment does not waive the Company’s rights under Clause 21

concerning subsequent testing, authenticity, misrepresentation, cancellation, repayment, or recovery.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company’s liability arising from a Transaction shall be limited to the amount actually paid in connection with that Transaction. The Company shall not be liable for indirect, incidental, special, or consequential loss to the extent such limitation is permitted by law. Nothing in these Terms excludes liability that cannot lawfully be excluded under UAE law.

15. INDEMNITY

To the extent permitted by applicable law, the Customer agrees to indemnify the Company against losses, damages, liabilities, claims, and reasonable costs arising from:

• • • Breach of these Terms & Conditions; ● False or misleading declarations; ● Lack of lawful ownership or authority to sell; ● Fraud or misrepresentation; ● Counterfeit or misrepresented Items; or ● Other unlawful conduct attributable to the Customer.

16. DATA PROTECTION & CUSTOMER INFORMATION

16.1 Customer information may be collected, processed, stored, and shared in accordance

with applicable UAE laws and the Company’s legitimate legal, operational, compliance, fraud-prevention, and transaction requirements.

16.2 Customer information may be used for:

• • • • Identity verification; ● Transaction processing; ● Payment; ● Compliance; ● Record keeping; ● Fraud prevention; ● Investigation; ● Customer communication; ● Legal claims; ● Recovery; and ● Communications with competent authorities where required or permitted by law.

17. NOTICES & COMMUNICATIONS

The Customer agrees that the telephone number, email address, residential address, identification information, and other contact information provided in connection with a Transaction may be used by the Company for communications relating to that Transaction. Notices, requests, repayment demands, discrepancy notifications, or other Transaction-related communications may be sent using the contact details supplied by the Customer, subject to applicable law.

18. AMENDMENTS

The Company may amend these Terms & Conditions from time to time. The version published on the SellYourGold website at the relevant time shall apply subject to applicable UAE law and any rights or obligations already arising from completed Transactions.

19. GOVERNING LAW & JURISDICTION

These Terms & Conditions and all Transactions shall be governed by the laws of the United Arab Emirates as applicable in the Emirate of Fujairah . Subject to any mandatory jurisdiction imposed by applicable law, the courts of the Emirate of Fujairah shall have exclusive jurisdiction over disputes arising from these Terms, the SellYourGold services, or Transactions with the Company. To the extent legally permissible, the Customer waives objections relating to venue or forum.

20. SEVERABILITY & LANGUAGE

20.1 Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.

20.2 Language

These Terms may be provided in Arabic and English. In the event of any inconsistency or conflict between the two versions, the English version shall prevail , to the extent permitted by applicable law.

21. FURTHER TESTING,

MISREPRESENTATION & REFUND OBLIGATION

21.1 Preliminary Nature of On-Site Testing

The Customer expressly acknowledges and agrees that any inspection, weighing, XRF scan, acid test, visual examination, or other testing performed by a SellYourGold representative at the Customer’s location or during the initial Transaction process is preliminary in nature and shall not constitute conclusive or final confirmation of authenticity, purity, composition, or precious-metal content . Initial acceptance of an Item does not constitute a waiver of the Company’s right to conduct further testing.

21.2 Further Testing After Collection and/or Payment

All Items purchased or collected by the Company remain subject to additional verification and testing following collection and/or payment. The Company may conduct such further testing as it reasonably considers appropriate, including:

• • • • • XRF testing; ● Acid testing; ● Laboratory analysis; ● Melting; ● Physical examination; ● Expert examination; or ● Any other appropriate industry-standard testing or verification method.

Such testing may occur notwithstanding that the Customer has already signed the transaction documents, transferred possession of the Items, or received or been sent payment.

21.3 Seller Warranty Regarding Authenticity

The Seller expressly represents and warrants that every Item sold to the Company is genuine and corresponds accurately with the purity, composition, weight, description, and precious-metal content represented by the Seller. The Seller further represents and warrants that the Items are not, whether wholly or partly:

• • • • • Counterfeit; ● Fake; ● Plated; ● Imitation; ● Substituted; ● Fraudulently altered; ● Mixed, filled, or combined with undisclosed non-precious materials; or ● Otherwise materially misrepresented.

These warranties survive completion of the Transaction and payment.

21.4 Seven-Day Verification Period

The Company shall have seven (7) calendar days from the date of the Transaction to conduct further testing and verification and to notify the Seller if the Company discovers or reasonably determines that an Item:

• • • • • Is counterfeit or fake; ● Is plated or an imitation; ● Contains undisclosed non-precious material; ● Has materially incorrect purity; ● Has a materially different composition;
          • Has been substituted or altered; ● Does not correspond with the description or representations made by the Seller; or ● Otherwise contains a material discrepancy affecting its authenticity or value.

Notification may be made using any contact details supplied by the Seller in connection with the Transaction.

21.5 Cancellation & Immediate Repayment

Where a discrepancy described in Clause 21.4 is identified within the seven (7) calendar-day verification period, the Company may cancel or reverse the affected Transaction, in whole or in part as applicable. Upon demand by the Company, the Seller shall immediately repay all amounts paid by the Company in respect of the affected Item or Transaction , without set-off, deduction, or delay. The Company’s right to repayment applies regardless of whether the Seller claims to have been unaware of the defect, counterfeit nature, incorrect composition, incorrect purity, or other discrepancy, subject always to applicable law.

21.6 Losses, Expenses & Recovery Costs

To the extent permitted by applicable law, the Seller shall also be responsible for losses, damages, and reasonable expenses incurred by the Company as a result of counterfeit, fake, materially misrepresented, or discrepant Items, including where applicable:

• • • • • • Transportation expenses; ● Testing and laboratory charges; ● Administrative expenses; ● Recovery expenses; ● Investigation expenses; ● Collection costs; ● Reasonable legal fees; ● Court fees; ● Expert fees; and ● Other reasonable costs directly arising from the affected Transaction.

These rights are in addition to, and do not limit, any other rights or remedies available to the Company under these Terms or applicable UAE law.

21.7 Testing Evidence

The Seller acknowledges that the Company may rely upon appropriate testing methods, laboratory findings, melting results, technical reports, photographs, video records, transaction records, expert analysis, or other relevant evidence when determining the authenticity, purity, composition, or nature of an Item. Where appropriate, the Company may preserve records or evidence of the testing and verification process.

21.8 Validity of Contact Information for Notices &

Demands The Seller confirms that the telephone number, email address, physical address, identification information, and other contact details provided during the Transaction are accurate. The Seller agrees that such details may be used for notices, discrepancy notifications, repayment demands, recovery communications, legal communications, or other matters arising from the Transaction. The Seller is responsible for ensuring that the information supplied to the Company is correct.

21.9 Reporting to Authorities

Nothing in these Terms prevents or restricts the Company from reporting suspected:

• • • • • • Fraud; ● Counterfeit goods; ● Misrepresentation; ● Theft or suspected stolen property; ● Money laundering or related concerns; or ● Other suspected unlawful activity

to the police, competent regulatory authorities, financial-intelligence authorities, or other government authorities where required or permitted under applicable UAE law. The Company’s contractual rights to cancellation, repayment, recovery, or compensation are independent of any decision to make such a report. اﻟﺷروط واﻷﺣﻛﺎم اﻟرﺋﯾﺳﯾﺔ – SELLYOURGOLD اﻟﻧﺳﺧﺔ اﻟﻌرﺑﯾﺔ ﯾُدار وﯾُﺷﻐّل ﻣوﻗﻊ SellYourGold اﻹﻟﻛﺗروﻧﻲ (www.sellyourgold.ae) ﺑﺷﻛل ﻛﺎﻣل وﺣﺻري ﻣن ﻗﺑل ﺷرﻛﺔ اﻟﻔﺟﯾرة ﻟﻠﻣﺟوھرات ذ.م.م، وھﻲ ﺷرﻛﺔ ﻣرﺧﺻﺔ وﻣﺳﺟﻠﺔ أﺻوﻻً ﻓﻲ إﻣﺎرة اﻟﻔﺟﯾرة، دوﻟﺔ اﻹﻣﺎرات اﻟﻌرﺑﯾﺔ اﻟﻣﺗﺣدة. إﺷﻌﺎر ﻗﺎﻧوﻧﻲ ﻣﮭم

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